Recently setup sim and started number transfer

[r0ss_g]

Hello @CS_Agent,

We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.

Is the phone number transfer in progress?

Thanks

[computergeek541]

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@r0ss_g wrote:

Thank you!

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improper solution removed

[hTideGnow]

HI @r0ss_g  usually we do not accept your own post as solution.  If you think @Dunkman 's post helped,  you should click his as the Solution instead.

[r0ss_g]

Thank you!

[Dunkman · Accepted solution]

@r0ss_g 

Did you respond to your old carrier's confirmation port text?  You need to keep your old carrier SIM card in your phone to receive that text.  

It can take up to 1-2 hours for port to be completed.

Here is some information:

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting