Receiving calls

[Runt70]

I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me. 

[Runt70]

I didn't do a port. I'm a new customer 

[Runt70]

I'm not sure what went down but not long after I asked the question I started to get calls

[computergeek541]

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@Bectorj wrote:

Usualy it take 5-6 hours to complete port

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Number ports do not usually take 5 to 6 hours to complete.  Wireless to wirelesss number port ins to Public Mobile are often complete in about 30 minutes and are usually completed roughly within 2 hours.

[Bectorj]

Usualy it take 5-6 hours to complete port

[hTideGnow]

hi @Runt70 first try Reboot phone and click Reset Network Settings 

if still fails, can you confirm is this is a new line and you requested porting? if it is, it is an incomplete port.  

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[Handy1]

@Runt70  Did you try and port number over to public mobile ? 
did you reply YES to the confirmation text with in 90 mins of receiving the text ?