Receiving SIM Card

[akbarmaria]

Hi, 

I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?

[HALIMACS]

@akbarmaria 

I would attempt to get one at a local merchant who may sell Public Mobile SIM cards.  Walmart or London Drugs will supply one and do the activation for you in-store - just make sure to have your referral code to supply them if you do it in-store. (to save $10 on your 2nd month!!!)

Check out this store locator for one (hopefully) near you:

https://www.publicmobile.ca/en/store-locator

Then, when the one from Public Mobile arrives, keep it as a spare.  You never know when it might come in handy if yours becomes lost/stolen/damaged or otherwise unusable.

[esjliv]

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@akbarmaria wrote:

Hi, 

I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?

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@akbarmaria normally these SIM shipments are sent regular letter post. So you are at the mercy of your national and local mail service.

Not likely that there is a tracking available to check the status...but you can check to make sure.

Enter your order number here:  https://www.canadapost-postescanada.ca/track-reperage/en#/home

[darlicious]

@akbarmaria 

Consider my suggestion in this link and save the sim card when it finally arrives as a spare or use it to refer a friend.

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-Get-one-month-of-service-for...

[Triguy]

It can take up to three weeks for delivery.

Here is a previous thread.

https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/td-p/647439

If you need a sim asap then you may consider purchasing one from a local retailer.

https://www.publicmobile.ca/en/on/store-locator

[Dunkman]

@akbarmaria 

Due to Covid restrictions, shipping times have increase the last several months.  Expect 2-3 week wait for SIM card shipments from Public mobile.  If more than 3 weeks, contact moderator for help.