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Reassigned Number

Muhammad61
Good Citizen / Bon Citoyen

My old number was deactivated so I want to get it back please @Csr 

9 REPLIES 9

Muhammad61
Good Citizen / Bon Citoyen

For now I already have my old subscription with new numbers which I have changed yesterday and one I got new today because before buying I talked to an agent they said if you get new there is possibility you can get you number back if it’s not assigned to somebody 

Muhammad61
Good Citizen / Bon Citoyen

You got me 100%

abtest
Model Citizen / Citoyen Modèle

@Muhammad61- If I am understanding correctly, you did a number change yesterday, and now you want to get your previous number back.  Is that the case?  If so, I think you probably are out of luck.

@Muhammad61 

your Public Mobile account MUST be active to be able to port it to your new network. If your PM acct is suspended, you can pay to get it going again, then port away if you want to.

added...

Suspended means you can get it back after you renew current plan (pay for plan).

Deactivated means your PM acct is closed down permanently.. You'd need a new sim to start a new account...with a new number.

Muhammad61
Good Citizen / Bon Citoyen

It was deactivated due to change number to new so for now a I want to keep both old and new 

abtest
Model Citizen / Citoyen Modèle

@Muhammad61  - What do you mean by cancelled yesterday?  Was your payment due yesterday, and you simply didn't pay on time?  If that's the case, you can simply pay the amount required, and reactivate your plan on the same number.

Muhammad61
Good Citizen / Bon Citoyen

it’s canceled yesterday not yet assigned someone 

hairbag1
Mayor / Maire

@Muhammad61 

once deactivated due to being suspended for 90 days or more...that number will go back to wherever it originally came from. (If you ported in to PM from somewhere else...that's where that number is now.) Try dialing it to see if it's been re-assigned.

abtest
Model Citizen / Citoyen Modèle

@Muhammad61- If your number was deactivated because it was not used/paid for 90 days, then there is nothing that can be done. 

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