12-06-2022 12:53 PM
It’s not letting me reactivate my plan. I’ve been unable to call or text for the last week. My credit card is has processed other payments but it’s still not working here
Solved! Go to Solution.
12-06-2022 05:59 PM
@Drewkryz If you know your four digit PIN then you could pay your account by dialing 611 on your phone with your payment card on account.
If unable to purchase a voucher from a store, you could try recharge.com who will email the voucher PIN which can be loaded via 611, but they charge a fee for this service.
12-06-2022 05:06 PM
No luck but thank you
12-06-2022 05:06 PM
I got “oops try again later.”
unable to go into a store as I’m away from land for 2 weeks
12-06-2022 05:04 PM
Hmm no luck with that yet. Just saying oops try again later
12-06-2022 03:00 PM
Purchase a voucher and dial 611 and enter the voucher number.
You can purchase them from these locations:
Or purchase online from recharge.ca
12-06-2022 01:34 PM
12-06-2022 12:56 PM
HI @Drewkryz did you try to clear cache first and restart browser?
or try using Private/Incognito mode to login
12-06-2022 12:56 PM
@Drewkryz What error you got?
it could be that you tried too many times and triggered a temporary lock. You can wait a full hour and try again
or you can open ticket with PM support for them to process the payment manually for you
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
If you want, you can also try to get a voucher and load the voucher using *611. if you are going this way, please buy it from SDM/711/Shell/London drug as the vouchers can be used immediately without any wait time
12-06-2022 12:55 PM