Reactivate my account and keeping the same number

[Therese2021]

My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.

[JK8]

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@Therese2021 wrote:

I just missed one single payment billed on November 23rd 2020 and the account was disactivated. I then paid on December 28th but I can't still have access

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[Therese2021]

I just missed one single payment billed on November 23rd 2020 and the account was disactivated. I then paid on December 28th but I can't still have access

[Anonymous]

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@Therese2021 wrote:

I just missed one single payment billed on November 23rd 2020 and the account was desactivated

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Deactivated is a keyword here. So is suspended.

How did you make your payment?

[Therese2021]

I just missed one single payment billed on November 23rd 2020 and the account was desactivated

[computergeek541]

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@dh301823 wrote:

if it has been more than 90 days, you might not be able to activate it

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I don't believe that's the case here, as a closed account shouldn't be able to accept a payment.

[Anonymous]

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@Therese2021 wrote:

My mistake, I made the payment on December 28th 2020 and last invoice and it was issued on November 26th 2020.

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Where and how did you make this payment? What happens when you dial 611?

[hairbag1]

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@Therese2021 wrote:

My mistake, I made the payment on December 28th 2020 and last invoice and it was issued on November 26th 2020.

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Log into your account to see if your Dec 28th payment is still in Available Funds.

Is your account show as Active or something else ?

Try shutting phone off / on again.

[dh301823]

if it has been more than 90 days, you might not be able to activate it

[Therese2021]

I can't access my profile since my email address is showing not available

[Therese2021]

My mistake, I made the payment on December 28th 2020 and last invoice and it was issued on November 26th 2020.

[Staliger]

@Therese2021 What does the status say in your self-service profile? Is it active? Try rebooting phone/using fly mode for a bit/enable and disable lost/stolen feature.

[hairbag1]

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@Therese2021 wrote:

My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.

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Before you made the payment on Dec 18th...when did the last plan expire ? If it's been longer than 89 days since the last plan expired without payment, then at day 90 your account will be "deactivated" for good. You would need the new sim to start a new account.

[will13am]

@Therese2021 , if you successfully made a payment, did the account change to active status?  If the account is active, try rebooting your phone.  

[JK8]

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@Therese2021 wrote:

My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.

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Can you log into self service and see if the money is in Available Funds? Is there a reactivate button?

[computergeek541]

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@Therese2021 wrote:

My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.

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There was no error message when makng the payment, and it shows up on your credit card statement? I would go back into your self serve account and see if for some reason, the funds were added to your Public Mobile account but not used yet to pay for the plan. If the funds are still sitting there, try clicking on the reactivate button (if it's still shown).

[hairbag1]

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@Therese2021 wrote:

My account was disactivated. I made the payment through credit card since December 18th 2020 and nothing is working since.

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If it was really "deactivated", then it's gone for good. You need a new sim to start a new account.

Do you mean SUSPENDED /  Expired ?