Reactivate account that was left inactive almost an year ago

[Ash_Ind]

Hi, I am in need of help (from PM customer service?) to see whether if it's possible to reactivate a Public mobile account that was left inactive almost an year ago, with it's rewards and benefits. Thanks in advance,

[BKNS27 · Accepted solution]

@Ash_Ind 

Sorry it can’t be done. You won’t be able to login to your account, the SIM is useless and you lost your old number.

You will need a new SIM/eSIM (on compatible phones), download the PM app, activate/subscribe a plan and pick a new number.

[Dunkman]

@Ash_Ind 

Not possible.  Once an account is suspended more than 90 days, the account is permanently closed and number lost. 

You will need to activate a new account with new number. 

[Handy1]

@Ash_Ind   NO Sorry if the account has been suspended more then 90 days it’s closed for good . You will need to create a new account with new email and new SIM card