After spending far too much time trying to figure out how to just post a question asking for help, here I am. I hope the admins will consider adding a Post button the main Community landing page to make that easier, but I digress.
My public mobile account is Suspended.
Why that is, I'm unclear. I have autopay with Visa setup, have had it setup for years, and there hasn't been a problem with my card in years.
When I login under my account, there's a button to reactivate my account.
When I click on it I'm taken to a page that shows that my current plan is 5$, and that there's 5$ in my account.
Regardless, I told it to charge me 1$, so that there is a total of 6$ in my account. More than the 5$ the plan costs.
But I'm then taken back to the main page and where I can click on Reactivate My Account again.
Can someone please help me understand:
- Why my account was suspended when Autopay was setup?
- How to unsuspend my account, since there is more money in the account than the plan is complaining about?
I'm pretty unimpressed with how this played out, I only discovered today that calls and text aren't coming through to me at all. The only notices I got from Public Mobile that anything was wrong were "Public Mobile here. Just a heads up, your payment is due on Jan 28. If you're on Autopay ... please ignore this message" - OK I'm on autopay so I ignored it. Then, "Public Mobile here, Your plan did ont renew because we did not receive your payment. Make a payment at (URL). If you have recently made a manual payment, please ignore this message" - OK but I have Autopay setup, so why did it fail? Did it fail or did it just not charge yet? Did my card not charge correctly? What was the error? This lack of proactive feedback from Public Mobile is seriously disheartening.
Thanks in advance for anything you can do to help!
Jeff.
