Renew my subscription

[MamaWiju]

Using the *611 dial service what do they mean by the 4 digit account pin 

[Dunkman]

@MamaWiju 

CSA will not generally respond on this public forum (due to privacy issues).  You will need to respond back to the CS_Agent via your private messaging.  The hassle is that the interaction is NOT live and it take about 1-2 hours between responses. 

Check your private message inbox:

 https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

Respond to the last interaction with CS_Agent. 

[MamaWiju]

Could you please un lock my app such that I am able Access my account and update my payment method? That's the issue I am having now 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Dunkman]

@MamaWiju 

From yesterday's post, did you respond to PM customer service agent (CSA_PM)?  

You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

It will take about 1-2 hours for CSA_PM to respond back.

Unfortunately, sometimes autopay fails and your account gets suspended.  

[MamaWiju]

My account seems to be temporary suspended and I don't have a clear reason why it's suspended. I can't even access my app to be able to see my account details any agent online to please help with the issue 

[CSA_PM]

Hello @ MamaWiju,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[slusagm]

@MamaWiju you will need PM to help with the account login 

 Since your account is locked, you will need support agent to help.  Please send them a message

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Dunkman]

@MamaWiju 

For some reason, your email address is not connected with your account.  I will try to escalate your post to CSA_PM who should be able to help you access your account. Response times should be 30 minutes. 

[MamaWiju]

It's very frustrating 

[MamaWiju]

When I try to login it gets stuck at activate your subscription page yet I am already an existing member 

[hairbag1]

@MamaWiju 

when you set up your Public Mobile account it asks you to have a pin number. You can log in to your account > click the Account tab...scroll down to Reset Pin Number.