Talk issues

[Zindel]

I cannot make calls or receive calls. Please advise

[Zindel]

Please explain why I was unable to make phone calls or receive phone calls and what I can do to avoid it since this is the second time it has happened

[Zindel]

I’d still like to know why this happened since it’s a second time

[Zindel]

my phone is now working. I did do a reset but nothing happened. The problem was solved by getting a new eSIM.

[Dunkman]

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@Zindel wrote:

thank you for responding. I have an iPhone 11

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@Zindel 

If still having issues, a new SIM card will not help this situation.  If you have a physical SIM card, maybe try the SIM card in another phone.  That will help determine whether hardware issue versus PM service.  

Did you try a network reset of phone as suggested earlier?  

[Zindel]

thank you for responding. I have an iPhone 11

[Zindel]

I was told I need to get another SIM card. I went to enter my MasterCard number and it was refused. I tried another card and it was refused. Both of them are valid cards. Please advise

[hTideGnow]

hi @Zindel 

try reboot your phone, then Reset network Settings

also, try your sim card on another phone

[Zindel]

SuddenlyI am not able to make calls or receive calls on my iPhone. I can still use the phone to make and receive text and send emails.

please advise

[Dunkman]

@Zindel 

More details would be helpful.  Does text work? data?  

What phone are you using right now?  There have been several reports with talk issues with certain model phones (usually international phones, older phones).  

[hairbag1 · Accepted solution]

@Zindel 

the planned maintenance is complete now...your service should working again. Try rebooting cellphone and try again. Is text and data working as expected ? Dial 611 to hear current plan status.