@darlicious wrote:
@computergeek541
I'm not suggesting not paying your bill ( the account was in good standing when closed) I was only advising @ali47 to fido's billing process once an account is closed as you had thought the final bill would be paper billing.
Aside from the myriad of issues I had with fido by being the account holder but not the account user my requests for paper billing was due to the fact that billing was sent to the users email and associated account. Without authorized access to the online account or associated email and fido decision to stop paper billing despite me having a legislated exception caused a serious issue by expecting me to pay for a service using blind faith rather than trying to accommodate the significant flaw in their billing practices and led to open abuse by fido and their practice of monthly billing errors being charged each month unless disputed. I can't be expected to pay a bill that I have not been given the opportunity to access to review and approve.
I don't disagree, but the payment system doesn't care if the issue is a customer service one or that you don't have a paper bill. About a month later, the amount due would be marked late even if you are still waiting on Fido. As for paper billing for the final bill, that did used to be the official policy at some carriers, even if all previous bills were sent online. It can get tricky because no customer wants to overpay, so while no one wants to overpay and then need to wait possibly a prolonged period of time for any refund, skipping a payment would also cause those late charges, even if you're expecting a negative balance owing on the following bill.
