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Re: Scheduled Maintenance on March 17

Great Neighbour / Super Voisin

New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.


Mayor / Maire

HI @Kasherintherye 

how long you waited?  They usually reply within 2 to 4 hours.   And you checked the Community inbox for their reply?

And if it is more than 4 hours, submit them ticket  again

please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:        

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