03-16-2024 11:30 AM
New subscriber here and I locked my eSim and need a PUK code and PIN , messaged CS whatever through Community twice, started a ticket. And still nothing. I need this rectified ASAP.
03-16-2024 11:36 AM
HI @Kasherintherye
how long you waited? They usually reply within 2 to 4 hours. And you checked the Community inbox for their reply?
And if it is more than 4 hours, submit them ticket again
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
