SIM network unlock PIN

[Shawnwaynecoo]

How do I contact a moderator?

[esjliv]

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@Shawnwaynecoo wrote:

sorry I should have added that this did not happen until after I spoke to an agent and had a new number assigned instead of porting my number.  after that happened is when phone said invaild sim then requested a sim network pin

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@Shawnwaynecoo  Who did you speak to - Was it someone from the Porting Department?

What provider were you trying to port over a number from...are you sure the phone is not locked to them?

They should be able to unlock it for you, if so.

[Anonymous]

@Shawnwaynecoo 

when your phone asks for a SIM network unlock PIN? It means your phone is network locked to the original network carrier. It can not be used with any other sim cards until it gets network unlocked by inserting a 8 or 16 digit unlock code.

**just to you know**

In June 2017, the Canadian Radio-television and Telecommunications Commission (CRTC) updated the Wireless Code of Conduct to address a number of common consumer complaints. One of them was the cost to unlock a phone, even after a customer has fully paid for the device.

so from where you getting original device them have to unlock for you for Free,

contact them.

[softech]

@Shawnwaynecoo I understand you said this only happens after you speak to CS Agent,  but PM would be locking you phone this way.

What brand is your phone and what exact error message?

[Triguy]

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.

• Once the PUK is recovered and validated, you will be asked to choose a new PIN.

• Only Public Mobile's CSA can give you this type of code, which the device manufacturer cannot. Public Mobile's CSA can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

[t_p]

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@Shawnwaynecoo wrote:

How do I contact a moderator?

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@Shawnwaynecoo 

You can try this link:

Chatbot (tiia.ai)

or https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: Is your phone locked to Telus by any chance?

[computergeek541]

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@Shawnwaynecoo wrote:

sorry I should have added that this did not happen until after I spoke to an agent and had a new number assigned instead of porting my number.  after that happened is when phone said invaild sim then requested a sim network pin

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What was the exact message?  The phone asking for a "sim network pin" means that it's locked to someone else.  Was your Public Mobile SIM card being used in that same phone previously?

[Shawnwaynecoo]

sorry I should have added that this did not happen until after I spoke to an agent and had a new number assigned instead of porting my number.  after that happened is when phone said invaild sim then requested a sim network pin

[Anonymous]

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@Shawnwaynecoo wrote:

How do I contact a moderator?

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@Shawnwaynecoo 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[computergeek541]

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@Shawnwaynecoo wrote:

To my understanding phones were not allowed to be locked to specific carriers any more.as per the CRTC

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The rule says that the carrier (if a Canadian carrier) needs to get the phone unlocked for you if it's locked to them.   If your phone is asking for the SIM Network Unlock PIN, the phone is locked.  Public Mobile can only help if your phone is locked to the Telus family of brands.

[Shawnwaynecoo]

To my understanding phones were not allowed to be locked to specific carriers any more.as per the CRTC

[computergeek541 · Accepted solution]

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@Shawnwaynecoo wrote:

How do I contact a moderator?

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If your phone is asking for the SIM Network Unlock PIN when trying to use a Public Mobile SIM card, Public Mobile cannot assist. That would mean that your phone is locked to a different carrier.  You would need to either contact the phone's original carrier, possibly the manufacturer, or purchase an unlocking code or service.