Porting a number from Koodo

[ssmz007]

Hello. 

I have the same issue.  I have Koodo. I want to change to public mobile, without changing my phone number.  And can I use the Koodo sim or should I get a new one. ?? 

[Mary_M]

Good morning @ssmz007,

Welcome to our community!

To begin, you should be able to port in your number from Koodo as long as it's still active. Here's a great link on our community which gives you all the how to's on how to get started and port in  - https://productioncommunity.publicmobile.ca/t5/Getting-Started/Transferring-your-number-to-Public-Mo...

And yes, you will need a new PM SIm card. You can order one online or find one in store, check out our website for more details 🙂 Please feel free to send us aprivate  message if you ever have any questions.

Cheers,

Mary

 

[srlawren]

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@ssmz007 wrote:

Hello. 

I have the same issue.  I have Koodo. I want to change to public mobile, without changing my phone number.  And can I use the Koodo sim or should I get a new one. ?? 

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@ssmz007 you will need a new SIM card for Public Mobile.  You can definitely keep your Koodo phone number by porting it in.  If you're on a post-paid Koodo plan, you can do that yourself during the activation process or at any time afterward in the self-serve ("My Account") portal. If you're on a pre-paid Koodo plan, you will first need to activate on a temporary new number, and then ask the moderator team to assist you with the number port.  If you need to do so, here's the details:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

• The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile