Porting Number

[Cblanche]

Anyone have. A phone number to call? Porting in limbo

[hTideGnow]

---

@Cblanche wrote:

Yes submitted as myself with as much personal info I had for my grandma except her account number/PIN number. They keep telling me she needs to contact them, even though I’ve explained she cannot due to being 88 yrs old with dementia. 

---

hi @Cblanche you need to submit as your grandmom.  Create another Community account for your grandmom, then submit ticket on behalf of her 

[cellphoneuser1]

---

@Cblanche wrote:

Yes submitted as myself with as much personal info I had for my grandma except her account number/PIN number. They keep telling me she needs to contact them, even though I’ve explained she cannot due to being 88 yrs old with dementia. 

---

CSA can't let you into somebody else's account, even if it's a family member.  It's a case of giving too much info to the CSA if the CSA was told that it's not your account.  

[Cblanche]

Yes submitted as myself with as much personal info I had for my grandma except her account number/PIN number. They keep telling me she needs to contact them, even though I’ve explained she cannot due to being 88 yrs old with dementia. 

[hTideGnow]

hi @Cblanche 

what was the reason why they refuse to help? was it because you submit the ticket as yourself and they cannot validate the account holder as you are not your grandmom?

[Cblanche]

I explained the situation and the still refused to help. 

[hTideGnow]

hi @Cblanche 

you will have to message support agent and ask for help with the login. 

to make things simply for validation, you will have to message support agent on behalf of your grandmom and answer PM support agent's question on behalf

submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to Community inbox within 2 to 4 hours, please check Community inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Cblanche]

Yes it was porting from public mobile to rogers. Supposedly the imei number was rejected by public mobile and only thing they need is the account number. I do not have the account number because my grandma is 88 yrs old with dementia and it’s her phone and account#. She does not remember any of this and public mobile is refusing to help me if I don’t have the account number. Useless 

[Chalupa_Batman]

---

@Cblanche wrote:

Koodo was useless could not help me or do anything to help. Said they do not have access to the account to do anything. Still innlimbo

---

Hey @Cblanche 

OK. So it seems we didn't get the full picture with your original question. You were porting OUT of Public Mobile to Rogers? If this is correct, you have to contact Rogers and they have to do it. If you're porting from Rogers TO Public Mobile, then yes, that number is actually correct and people on that line should know better.

[Cblanche]

Koodo was useless could not help me or do anything to help. Said they do not have access to the account to do anything. Still innlimbo

[Cblanche]

Yes I called Roger’s to have her number ported over. We received the request from public mobile via text to reply that the number was being ported and if yes please reply yes which we did. It never ported over. Called the porting number and it goes to Koodo and they say I have to go to their online system and talk to someone there… what a mess 

[hTideGnow]

hi @Cblanche 

 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call