@XIAOYANALBA
Send a private message giving Public Mobile written authorization to port out your phone # to Virgin Mobile. I know from past experience with Bell they were able to schedule a port out time/date once I paid and they set up my account. My "work" phone # was ported in the following day at noon. ( I was able to reply to the text.)
Include in a private message to customer support an official authorization line : I, "Your Name" hereby authorize Public Mobile to release my phone #: XXX-XXX-XXXX from Acct #10000001234567 to Virgin Mobile ( include your new account #'s last 4 digits if possible Xing out the the digits between the first and last 4 digits of the account #.)
Be sure to pre-verify your PM account in your initial message by also including:
- Your full name and address.
- Email
- Phone #
- 4 digit account PIN #
The agent may also ask a few additional verification questions like the last 4 digits of your payment card, last payment amount and date. Additionally you should ask them to remove your payment card details from your account once they accept your written authorization.
If you haven't already pre-arranged a port out time with Virgin Mobile you can then call them to reinitiate your port request from PM to Virgin.
