[Ongoing] Slower Response Times from Agents

[HeatherGreene0]

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan?  Help!!

[Andy85]

Hi @HeatherGreene0,

Here are the general steps to activate your son's account

This is another article that might help you out throughout the process: https://www.publicmobile.ca/en/qc/get-help/articles/transfer-your-number

With regards to the response times from agents, you had already opened a ticket with them? Is there anything that we could help you out with here in the community forum?

[computergeek541]

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@HeatherGreene0 wrote:

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan?  Help!!

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The Public Mobile mobile app needs to be donwloaded and used to open a new account.  Please be aware that your son's account needs to use a different e-mail adress than your daughter's account.  Your daughther's referral code can be used to refer your son.