Number Transfer & Account Activation Problem

[KaceyN]

Hi, I've followed these steps and received the verification message from my old provider and replied "YES" to it. The number I transferred is no longer on the account and it says it is now on my public mobile when I look at my account. I never received a message from public mobile saying that the transfer was successful. I still can't use data, make or receive calls, and my number says it is only in SOS. I'm not sure what to do as it has been roughly 3.5 days since I did the port over. My old account used a physical sim and my PM account is an eSIM.

Any suggestions of what to do, because at this point I am so lost and starting to get annoyed since I'm paying for a service that is not working as intended. I've tried submitting a ticket but the "submit ticket" icon is greyed out and won't let me submit it.

[KaceyN]

No I never received any confirmation that the number had been ported and to restart my phone. I also changed in my IPhone settings for my PM eSIM to be my primary, but no luck. In my settings my number on the PM eSIM is the old number, not the number that I had tried to port over. Not sure if that means anything or not

[Dunkman]

@KaceyN 

Try to remove your old carrier physical SIM card.  And turn on the PM eSIM in your phone settings. The reboot phone. 

If you are unable to submit a ticket, then you can private message CS_Agent with your issues:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

P.S.  I moved your post to your own topic on Get Support section (for better visibility).  Will try to escalate your situation with CSA_PM agent, but this program normally is not active on weekends. 

[KTN780]

Sorry, let me rephrase the last portion. Not email confirmation but the text message stating that you have ported the number properly and to restart your phone. If your phone is still is SOS and won't send out anything  texts or calls, most likely you are still on the old sim card network. Just switch it to the eSim network that public is using. After I selected public mobiles eSim on my parents phone, it prompted me to restart to start using their network 

[KTN780]

Did you receive the text stating the number has been ported and to restart your phone? Also you should check which sim is being used as the primary after you've got the confirmation email that it's been ported properly.