No service yet despite activating my simcard

[Logan635]

My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!

[CountyDownIeUk]

If you move sim another phone to eliminate  the sim as being the issue.....there is NO need to back up or reset your phone. 

Do the easy and obvious steps first. 

If sim works in another phone then we go back to your phone and settings. 

[Anonymous]

---

@Logan635 wrote:

Status is active!

---

@Logan635 

do you can try your SIM card in another device to you know where the issue from SIM card network or your device issue,

but also you can do back up first , and do factory reset settings, if you want it,

[softech]

@Logan635  did you try to out your SIM on another phone to test? this is to confirm if it is a device issue.

again, is there no service at all? no incoming and outgoing calls and text?  no mobile data? 

[esjliv]

---

@Logan635 wrote:

I've tried this with no success.

---

@Logan635 

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Or...

Could your phone be locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

EDIT: this is if you just activated or changed phones...I guess you were up and running with service before this loss of service, correct?

[Logan635]

Status is active!

[Anonymous]

---

@Logan635 wrote:

I will try this. All my info from SIM is available to me though. It's just the phone service that is out.

---

@Logan635 

go sign in to Self-Serve, to review your account  Status Active or !!

[Logan635]

I will try this. All my info from SIM is available to me though. It's just the phone service that is out.

[softech]

> I've tried this with no success

@Logan635  what you meant by tried and no success?? you opened ticket with PM?  how long you opened the ticket? you checked the Community inbox and see if PM has reached out to you yet??

[JK8]

---

@Logan635 wrote:

My next payment isn't even due until November 9th. It's not a payment issue.

---

Can you put your SIM card in another unlocked phone to see if it works? This will narrow down the problem. What is account status in self service?

[Logan635]

I've tried this with no success.

[Anonymous]

---

@Logan635 wrote:

Yes, payment was made a while ago. I used my phone the same morning all service was lost. I can't even call 611 on it. It say emergency calls only. Day 3 with no service. I've even considered driving around looking for cell phone tower areas.

---

@Logan635 

you need to Contact Customer Support Agent by CS_Agent,

[Logan635]

My next payment isn't even due until November 9th. It's not a payment issue.

[CountyDownIeUk]

Can’t call 611.    I would suggest you reseat the Sim and reboot the phone. 

If that does not work I would suggest you try YOUR Sim in a different unlocked phone or one locked to Telus or Koodo. 

[softech]

> payment was made a while ago.

> Day 3 with no service

@Logan635   how long was the "a while ago"?  you said day 3 without service  .  was payment made within these 3 days??

[Logan635]

Yes, payment was made a while ago. I used my phone the same morning all service was lost. I can't even call 611 on it. It say emergency calls only. Day 3 with no service. I've even considered driving around looking for cell phone tower areas.

[darlicious]

@Logan635 

You can also call 611 from your phone for your account status and basic account info or from another phone you can call 1 855 4PUBLIC and enter your 10 digit phone number to get the same information. Provide us with your account status ie. active/suspended and we can help you resolve the issue you are experiencing.

[CountyDownIeUk]

@Anonymous  It is very likely that @Logan635  is very frustrated and may be not very techie. It is very important to take a step at a time approach and give the BEST guidance with information provided. A huge laundry list full of potential resolutions and full of non potential resolutions could very easily make @Logan635  say screw it and he will next be asking how to port out and cancel his account.  We are here to HELP...not to discourage. 

[softech]

---

@Logan635 wrote:

My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!

---

@Logan635   If you logon to My Account, is the status showing Suspended?

If it is suspended, likely the payment didn't go through.  Was the payment due date  supposed to be last couple days?  Try a manual payment:

Spoiler

This is a public forum and we are all customer like you.  You don't want your info posted here  

for you payment issue, did you try to logon to My Account and try Manual pay? 

At the Payment page (https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/) click One Time Payment, 

First try to pay manually using Amount Due.

If it does not work, try to use Other and put in your Amount due +$1 and see if it goes through.

Once payment goes through with either way above, check if there is a Reactivate Current Plan button , if so, click on it

Then logoff from My Account and Reboot your phone

If the service showing Active on My Account but you still do not have service on the phone.  Try to reseat the SIM (Power off the phone, take the SIM out for a minute before putting it back in and power up phone)

If still fails, try to put your SIM on another phone to see if it works, just to confirm if it is a device issue.

[Anonymous]

---

@Logan635 wrote:

My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!

---

@Logan635 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and  Changing APN Settings,

Spoiler

on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do again Rebooting your phone,

This is quick and simple,

or if you can't fix it you have to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[CountyDownIeUk]

---

@Logan635 wrote:

My service has disappeared for days and there is nobody to speak with for help. I'm so frustrated. I'm thinking about leaving Public Mobile for good!

---

First check your account. That is.....if your are looking for help. 

Did your last payment go through,....auto pay does fail

What is the status of account...active, suspended, expired?