New sim card without knowing account info

[Amberaac1]

I have been hacked my whole account

[darlicious]

@Anonymous 

Yes we will see if @Angelface ...ahem....I mean @Amberaac1  or @Amberaac11  provides us with an update. They have been awfully quiet since I misidentified them?😃

[softech]

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@Amberaac11 wrote:

No they hacked my account in community so I had to make another. I’ve got 100$ in my account. They keep saying it’s suspended from not paying when I just paid yesterday  my date has changed to may 10h 2021????

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@Amberaac11  @Amberaac1 

if even your community account got hacked, that mean the hacker still have your email credentials and can reset any password for any account you have 

What I suggest you is to use another computer you never use before  (maybe from family member) , set up a new email address with a COMPLETELY new password, different password pattern from before and start using that machine.  (don't log back on to any old account in this loaner machine)

Then you can try to move your Community email address and PM My Account email address onto that new one.. Continue to use this loaner machine until your situation is all clear up.. like you are sure your original email address is safe.. you might then try to wipe clean the original computer and start fresh.

[Anonymous]

 @darlicious : Last we heard they were in contact with the moderators. I hope they can be rather more communicative with them than they were with us.

[darlicious]

@softech 

Crickets......must be saving them for bait.

[softech]

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@darlicious wrote:

The spring phishing season is over and done with now. Now it's the sockeye run and hide......

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phishing is an all year round activity.. lol

[softech]

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@darlicious wrote:

@Amberaac11 

Is that you @Angelface ?

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what..3rd account?  how many accounts he has... how you link up with Angelface?

[LurganIeUk]

Don't you mean fishing??

[darlicious]

The spring phishing season is over and done with now. Now it's the sockeye run and hide......

[LurganIeUk]

😀

[darlicious]

@Amberaac11 

Is that you @Angelface ?

[LurganIeUk]

What is the name of the MOD you are dealing with?

[softech]

if your other accounts have been compromised, too.. then i should be glad PM ask all these "wuestions" to confirm you are you...   if the questions are easy questions, hackers can easily answer those and take over your PM account, do SIM swap or other more damaging work.

[Anonymous]

 @Amberaac11 : Would you rather they let just anybody into your account?

[Amberaac11]

Yup I know that they have to authenticate which they are asking the most stupid wuestions

[softech]

I guess first thing is to have mod to reset the email and password for you on PM My Account first

are your other accounts like email also got hacked?   If so, you might want to create a new email address and have PM logon set to use the new email address..  Until your other hacking issue is fixed, it's dangerous to use the old email address (i am assuming your original email account was also compromised).

[Anonymous]

 @Amberaac11 : We ask questions to try to narrow down the issues and problems. Please try to answer them all.

Just stay focused on that envelope icon. When a message appears you'll get a little indicator above it. Or, by default, wait for the email notification in your email (if you are still able to access it). But don't answer the email. Come back here and go into the envelope and click on the subject line to open the message.

[LurganIeUk]

Moderators usually resolve in 1 day...2 at the most. What Moderator are you corresponding with?

[Amberaac11]

Yes I’m in contact with the moderators it’s just very slow . I’ve been at this for 5 days

[Amberaac11]

I cannot open my self serve my passwords been changed. And I used a prepaid credit card previously. So nothings been touched

[Anonymous]

 @Amberaac11 : Where did you get those numbers and dates and status from? Seriously...have you made contact with the moderators yet?

Have you made sure no money is missing from any banks or unauthorized spending on credit cards?

[Amberaac11]

Suspended and it says 101.00 in my account

[Amberaac11]

Can’t log into any of them but community

[Amberaac11]

No they hacked my account in community so I had to make another. I’ve got 100$ in my account. They keep saying it’s suspended from not paying when I just paid yesterday  my date has changed to may 10h 2021????

[softech]

@Amberaac1  @Amberaac11 

why you are using two accounts now ?  

@Amberaac1  first message was everything was "My whole account is hacked" , then @Amberaac11  was talking about no service since activation with $100 there.  We are confused too.. 

So, can you answer couple  questions 

1. are you able to logon to My Account?

2.   If so, What is showing on the Overtview Tab of My Account?  is your account status Active? or Suspended?

3.  how much showing as Available Fund on My Account?

[LurganIeUk]

@Amberaac11 

@Amberaac1 

I don’t think any one can help you here, from the Community, to resolve your issue. 

I suggest that you contact a MOD. 

[darlicious]

@Amberaac11 

Click on the reactivate button. If that doesn't make the system take your payment go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your payment should be taken. Log out. Reboot your phone. Your service should now be active.

[Dunkman]

@Amberaac1 

You will need to write more details about your particular situation.  It is difficult to offer relevant advice if we don't what is going on.  

[Amberaac11]

Your account is temporarily suspended due to lack of payment when there’s lots of money in there

[Anonymous]

 @Amberaac1 , @Amberaac11 : Let us know when you're able to sit down for a bit with a browser open to this page and hopefully another tab open to your self-serve and your phone next to you. Unless you're doing all of this on your phone which would of course make this rather more cumbersome. If you can take screenshots of the browser or phone and post them here, even better.

You're making it very difficult to help us help you.