Manually release my cell phone number

[Nick74]

I need a manual release for my 2 phones

[Dunkman]

@Nick74 

Why can't you receive texts?  Outside country?  Inactive service? 

You would need to contact customer service agent.  It is more difficult to manually release number due to the window period of release and coordination with new mobile company. You will need to discuss with CSA. 

end a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect a several hour wait for first initial response.  Things are generally slower on weekends.

P.S. Next time, it would be easier to start your own topic or post (instead of responding to an older thread) I may move your comments to its own post. 

[Nick74]

I can’t recieve texts and that’s why I can’t get the release

[hTideGnow]

hi  @Nick74 

we are just customers here and we cannot release your phone number.   But we can advise what need to be done

So, it is to release the number and port to another carrier?  Are both your accounts active and able to receive text? did you already request porting the numbers?  If you did, PM would send you texts and you need to reply Yes within 90 minutes to approve the release of the line.    You got the text? you replied? 

[slusagm]

@Nick74 

you need to request porting via your new provider

but your PM account must be active and able to receive and send text.  If it is suspended now, you have to pay and resume service.  If the account is already closed, then the number cannot be ported out at all