@mimi1 You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.
Because this is a public forum never post personal info; your phone number has been deleted.
In this particular situation, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Watch for the reply as account resets are time sensitive.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
