Incoming calls not working

[jeanetteedmund]

My incoming call goes straight to voicemail

[Anonymous]

@jeanetteedmund 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link ,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[esjliv]

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@jeanetteedmund wrote:

My incoming call goes straight to voicemail

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@jeanetteedmund 

Check to make sure DND (do not disturb) settings was accidentally turned on.

Perform a reset of your network settings; this can help with minor network things.

[pkaraa]

@jeanetteedmund  try re-seating the SIM card.

check if call forwarding is enabled.

[darlicious]

@jeanetteedmund 

Also see if your Google apps need updating that has helped some if @hTideGnow  suggestions Don't work.

[hTideGnow]

@jeanetteedmund   is your outgoing call working?

Try to reboot your phone first and try agin.

If still fails, try to put your PM SIM in another phone and see if you can receive incoming

If you don't have another phone, try change the network to 3G ONLY and see if incoming calls work again

[jeanetteedmund]

Same here and I am not importing a number. I have been with public mobile for over 10 years with the same number.