Important Update Regarding Recent SMS Notifications

[mactheone]

Im having a problem with this as well for the past few days. I first received that was this -

Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.

To resume your services, simply log in to the Public Mobile app or My Account online at https://msg.publicmobile.ca/g3km and update your payment details.

My card is also working perfectly fine, and the payment shouldve went through. Whats worse is that I cant even check a billing cycle or how much data used because my account has restarted completely, It brings me back to just an attempt to buying a plan again when I already have one. Its like my account just destroyed itself. I cant ignore this problem, any reason to why this couldve happened ?

[Dunkman]

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@mactheone wrote:

I did for eversafe already, it likes to log me out every day and every time I check the box for it being a trusted device it still logs me out nonetheless, so im not sure anymore I lost a 35$ plan for 5G too and its upsetting I dont even know what to do and cant change sims for personal reasons

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The website is finicky.  You can try to clear cache, incognito mode or a different web browser.  Have you tried the app?  

You can private message customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mactheone]

How do I contact the support agent ?

[mactheone]

I did for eversafe already, it likes to log me out every day and every time I check the box for it being a trusted device it still logs me out nonetheless, so im not sure anymore I lost a 35$ plan for 5G too and its upsetting I dont even know what to do and cant change sims for personal reasons

[Dunkman]

@mactheone 

Unfortunately, preauthorized payments sometimes fail. 

Have you ever signed up for Eversafe login before?  In May 2023, Public mobile introduced the Eversafe system. 

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting

[hTideGnow]

hi @mactheone 

i think it was because your account login have trouble letting it connects to your My Account.  Ask support agent to fix the login problem first.  Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And your account already suspended? you can resume by using voucher first.  Get a voucher from Shoppers drug mart or some gas station, then load the voucher using *611