07-29-2024 05:29 PM
How do I submit a ticket? The PM website is at best is very opaque.
07-29-2024 06:29 PM
@dubba91 Do you mean your reward discounts were not automatically deducted? That would be because everyone on the old $ rewards was switched to public points recently and you now have to accumulate points to manually redeem them for bill credits or discounted add ons. If that's the reason in your case then the changing of the plan was a coincidence.
07-29-2024 05:59 PM
HI @dubba91
what is the issue you have? maybe share here and we can help
To get support agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437