06-19-2018 03:48 PM - edited 01-04-2022 06:13 PM
Hello Shazia,
I'm new to Public Mobile and I'm having the same problem. When I plug my sim into my wife's phone, I don't get any signal there either. Grateful for any advice you can provide.
Best,
R
06-19-2018 04:48 PM
@skownk Based on the information here, http://www.gsmchoice.com/en/catalogue/huawei/u6150/Huawei-U6150.html, that phone is not compatible with Pubilc Mobile's networks, https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Getting-Started/ta-p/162.
In Canada that phone will operate only on the Rogers 2G network.
You will need to acquire a compatible unlocked phone.
06-19-2018 04:38 PM
Thank you very much for the quick reply.
My phone is a Huawei U6150.
I see 'Active' when I login.
My plan is 'Self'.
Best,
R
06-19-2018 04:31 PM
Just stating the obvious, is your wife's phone unlocked or bought from Telus? If the phone is bought from another carrier (ie: Rogers) it could be locked to their network thus not working with your Public Mobile sim.
06-19-2018 04:01 PM
@skownk You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.
a) What make/model is your phone?
b) Do you see "Active" when you login to your self serve account?
c) What plan did you purchase?