Email address is not in use and cannot access account

[phillip2446]

i closed my account at the end of 2021. i need to get my accounting / billing statements for income tax. how do i get that now that i no longer have an account or active phone line?

[pmbc · Accepted solution]

@phillip2446 Contact CS Agent to see if they can produce that info for you.  It may take a little while so I'd do it sooner than later to file for tax year 2022.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent