ERROR ACTIVATION IS KILLING ME

[Camgson]

I can't connect to any networks using Android Marshmallow Sony Xperia dual Z5. Please help. 8n red deer Alberta.

[Mary_M]

Hello @Camgson

You may need to verify if your phone is unlocked to function with Public Mobile. It’s quite possible that your device needs to be unlocked by your previous carrier in order for it to work with Public Mobile.

If it has already been unlocked, can you please send me your phone number and the IMEI by private message ?

Thanks!

[Luddite]

@Camgson Likely a moderator will need to intervene; @Mary_M.

I moved your message to be independent so that you can be addressed directly.

You will likely need to send them some information by private message. In case you do not how to use this feature, you can review it here: Private Messages - viewing and creating. 

While you are waiting try rebooting your phone, and also log into your account to be sure service is "Active".