Cannot Send Text Messages

[Norodaigh]

@CS_Agent

I cannot stand text messages and renewed my plan about 4 days ago.

It keeps saying message not sent try again. They only send when i reset my phone.

[JHC]

Yes, this is because unfortunately it's not something that you can fix. It's an issue with the service provided by the company. We have to wait until the service is restored. Or move to another service providor - something I am now seriously considering

[Arman]

my phone has exact setting and I still cannot send message

[srlawren]

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@Norodaigh wrote:

LG G5

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@Norodaigh Android phones can spontaneously develop weird texting issues after a period of time.  Some things you could try:

1) Clear the cache on the app you use for texting (https://www.verizonwireless.com/support/knowledge-base-203965/)

2) Clear your system cache  (https://support.t-mobile.com/docs/DOC-30660)

3) Try a network reset (https://www.verizonwireless.com/support/knowledge-base-204094/)

4) Try a different texting app if none of the above works.  If you're using LG's app right now, I recommend trying Google's Messages app (https://play.google.com/store/apps/details?id=com.google.android.apps.messaging). It's free, works well, and if PM ever gets RCS support, this app is ready for it.  If you're already using Messages or want to try something different, Textra SMS (https://play.google.com/store/apps/details?id=com.textra) is very popular, as is Chomp SMS (https://play.google.com/store/apps/details?id=com.p1.chompsms). Both have lot of customization and so on.

As odd as it sounds, changing texting app really sometimes seems to be necessary and works.

EDIT: fixed broken links

[Dankaroo]

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@Norodaigh wrote:

I am on a 45 dollar plan.

I can still call and receive calls when wifi is on but not text messages.

All messaging settings are fine.

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When wifi is on!? 

What is working when wifi is off?

[Norodaigh]

I am on a 45 dollar plan.

I can still call and receive calls when wifi is on but not text messages.

All messaging settings are fine.

[Anonymous]

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@Norodaigh wrote:

LG G5

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And what plan are you on?

If the $10 plan, even though you say you just renewed, there's still a possibility that you've used all your allotted texts.

[fanfan]

Is it regular text msg or picture msg. Maybe you can check your apn and mms settings. For android phones on Public Mobile they should be :

Name: Public Mobile mms only

APN: sp.mb.com

Proxy: Not set - leave blank

Port: Not set - leave blank

Username: Not set - leave blank

Password: Not set - leave blank

Server: Not set - leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Not set

APN type: mms

APN protocol: IPv4

APN roaming protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

[krazykiwi]

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@Norodaigh wrote:

@CS_Agent

Never mind the messages wont send even with the Wi-Fi off!

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So is anything working, calls in/out, text in/out and data if you have it?

What does your self serve account say for status?

[Norodaigh]

@CS_Agent

Never mind the messages wont send even with the Wi-Fi off!

[Norodaigh]

LG G5

[krazykiwi]

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@Norodaigh wrote:

I figured it out, they wont send when I have wifi on....

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Thats weird, what kind of phone do you have?

[Norodaigh]

I figured it out, they wont send when I have wifi on....

[stonechucker]

@Norodaigh, what plan are you on?  When you  say it works when you reset your phone, what makes it so?

is your plan listed as active in My Account?  Do your other plan features work?