Re: Can't Access Self Serve
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02-19-2020 06:05 PM - edited 01-05-2022 09:34 AM
i forgot my password trying to rest it. I put in my email to resive a code and i dont get the email. im trying to make a payment
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02-20-2020 12:34 AM
@Tammy71 wrote:i forgot my password trying to rest it. I put in my email to resive a code and i dont get the email. im trying to make a payment
Since the self password reset feature isn't working, you'll need to submit a ticket through https://publicmobile.ca.ada.support/chat/ to restore access to your self serve account.
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02-19-2020 08:23 PM
@Tammy71 wrote:i forgot my password trying to rest it. I put in my email to resive a code and i dont get the email. im trying to make a payment
@Tammy71 Do you have a CC registered on account? If yes then dial 611 and you can make a payment. If you don't have a CC then you can still pay using a voucher via 611.
As for the email check your junk folder or if you have more than one email addresss, check that as well. However, the pasword reset email expires 2 hours after receiving, so you may have to request a new reset code from the moderators.