12-02-2020 06:16 PM - edited 01-05-2022 04:20 PM
12-02-2020 07:22 PM - edited 12-02-2020 07:37 PM
@Alex30 ,
FYI - If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
Porting from Koodo:
If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.
If it's Koodo prepaid then you need to click this link and type in “port request” to be put in touch with a Moderator. Include the Koodo info above.
Welcome!
12-02-2020 06:18 PM - last edited on 02-04-2021 08:10 PM by Ioana_R
@Alex30 wrote:I need help porting in old number from another provider
Choose chat bubble in lower right hand corner and type: port request
Porting Your Number Into Public Mobile
If you are porting your number into Public Mobile, for additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer.If you have missed the 90 minute window to respond, we will send you an SMS with instructions on how to re-initiate the transfer by calling our Porting team.The SMS will read as follows:Public Mobile Msg: The request to move your phone number to Public Mobile has timed out. Don't worry, you can easily re-initiate the transfer. Please call our Porting Team at *** to authorize your number transfer
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