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[6476574071]

• I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

[esjliv · Accepted solution]

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@6476574071 wrote:

• I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

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Hello @6476574071 

If the extra amount is not showing in your Available Funds, but showing on your credit card transactions, perhaps the extra charge is a PENDING credit card transaction, that will fall away once the transactions fully authorize.

But, if you do see the extra funds in your Available Funds area, than yes, please refer to @computergeek541 post.

FYI - 

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[computergeek541]

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@6476574071 wrote:

• I had paid twice on my monthly payment thru credit card is it possible to get refund or credit

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Unless this was a system generated payment error, there are generally no refunds at Public Mobile. Howver, if Public Mobile were to provide you with a refund, please note that it could take up to 30 days, and you would have to ask the moderators for it.  If you leave the extra funds in your Public Mobile account balance (I'm assuming that it's still there), the funds can be used towards the payment for your next renewal.