Activation issue

[yaalav]

Seems like we are already there and I am unable to activate my SIM card. March 15 7PM MST

[yaalav]

I used the app, yes. but the app still uses a default browser in the background.

the A&W app was the root of the problem, yes.

[hTideGnow]

hi @yaalav 

So, the A&W app caused your activation problem?  

and you used PM app to activation, right?

[yaalav]

I resolved the problem by setting DuckDuckGo as default browser on my Note8 because I noticed Google Chrome was crashing frequently. Later I discovered the root of the problem, it was my A&W APP causing Google Chrome issues. Deleted the A&W APP and Google Chrome is working again.

[lawkwok101]

I am also unable to activate my eSim as of March 16, 2024 1:54 PM PST.

The app said "Subscription not activated" and to contact customer support.

[hTideGnow]

hi @yaalav what error you got ??

were you using the app? you got to payment step yet??

[Dunkman]

@yaalav 

The website maintenance did not affect your activation issue since it is for tomorrow. 

Were you able to resolve your issue? 

If not, please let us know what is specifically happening in your case.