Question re: $35/mo plan and porting number

[tiffany-public]

Hello,

Couple of questions pls:

1) I am looking at the 5G plan for $35 monthly but it states: Available for new activations only. If I'm moving from Fido and plan to bring over my current phone number, can you confirm I'm eligible to subscribe to this plan?

2) I went through the process and reached Review and Pay screen to subscribe to the service but nowhere in the step it asked me if I had a current phone number I need to port over. Did I do the steps correctly? Will I provide my phone # after I complete the payment? How does that work?

[Nhithao]

if you can wait one more week or so it is even better. Subscribe and activate currently seem not reliable i.e. it may fail

[DarkKnight_1000]

Yup, you’re good to go — you are eligible for that $35 5G plan since you’re coming from Fido and bringing your number over. Porting a number still counts as a new activation, so no issues there.

And yeah, you did the steps correctly. The number port doesn’t happen during the checkout. After you complete the payment and activate the service, you’ll do the number transfer inside the Public Mobile app.

Just a heads-up:

Don’t cancel your Fido plan yourself. When the number transfer completes, Public Mobile will automatically cancel it for you.

In the Public Mobile app, select “I want to transfer my number”

Enter your Fido details (phone number + account number)

You’ll get a confirmation text on your Fido SIM — reply YES to approve the transfer

Once your eSIM is installed, give it about an hour minutes for everything to fully kick in

If you have any questions feel free to ask

Welcome to public mobile

[Chalupa_Batman · Accepted solution]

If you wish to port your number from another service provider, I highly recommend starting your Public Mobile account by downloading the app, following the instructions carefully and get a temporary number to start. Once the account is set, test everything. Make and take calls. Send and receive text messages/iMessages. And finally, make sure data works. If everything works, please use this link to port over the number you wish to. 

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Note: Before this request is made, please place your previous carrier's SIM card back in the phone to accept a porting request by text. If you’re using an eSIM with your previous carrier, do not delete it until your number is properly ported. Your other carriers account must be active still to properly port over to Public Mobile.

With the most current promotion that happened recently, if you try porting right away and your port is stuck in limbo, it could be up to a week or so before you get help and be without a phone. Hence the suggestion above.