Question on account

[Csrf071990]

i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid and now i cant figure out why it wont connect.... Pixel 2 non xl can provide photos of my account if needed thanks! ive dont everything such as remove sim reboot... ect THANKS!

    Cody

[Anonymous]

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@Csrf071990 wrote:

Won't work with my card

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How about buying a $5 voucher from recharge.com and seeing if that kicks it to go. Which is what the $1 and the lost/stolen feature are suppposed to do as bit of a workaround.

The small denomination may be a little more expensive than buying in a store but I'm not sure a store would sell that small an amount.

[Csrf071990]

Won't work with my card

[Dunkman]

@Csrf071990

As you wait for moderator, you could also try manualling loading $1 to your account to see whether that re-starts your plan.  Moderators can take  a couple of days to respond.

[Csrf071990]

so everything worked but i cant call out or recieve calls..... gonna need a mod to fix it

[RobertQc]

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@Csrf071990 wrote:

i cant find the report stolen function

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@Csrf071990

Log into self serve

Click plans & addons

Click Lost/Stolen phone

[Csrf071990]

i cant find the report stolen function

[Csrf071990]

Ok I'll give that a shot. But normally they will fix the problem? Just sucks as I like my phone and I know it's not the phone

[srlawren]

@Csrf071990 please see here:  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Csrf071990]

how do i do that? is says my account is active? 

• mount Due: $50.00
• Payment Due Date (One-Time Payment): Jan 17, 2019

• Make a Paymen
• View Payment Histor

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My PlanAccount Status: Active

• My Plan
• $50 per 30 Days
• Plan Details

• Change Plan
• View My Usage

• My Rewards
• • Community Reward $0
• To learn more about Rewards, visit our Community

• My Rewards
•  

  thats what it says

[popping]

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@Csrf071990 wrote:

i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid and now i cant figure out why it wont connect.... Pixel 2 non xl can provide photos of my account if needed thanks! ive dont everything such as remove sim reboot... ect THANKS!

    Cody

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Is your account still active?

If yes, your account may not be provisioned correctly with the new feature of your $50 plan.  You may try the lost/stolen phone trick to re-provision your plan feature again.