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Putting account on Suspend (lost/stolen) mid cycle

gfawley
Good Citizen / Bon Citoyen

My husband is going to be out of the country for about a month, and wishes to put his number on 'suspend'. He is on Autopay and just had his plan renewed 2 days ago.  If he suspends his service mid-cycle, when he reactivates it, does it just resume where he left off with whatever data & minutes are left on his plan with a new renewal date, or does it start new cycle?

5 REPLIES 5


@gfawley wrote:

My husband is going to be out of the country for about a month, and wishes to put his number on 'suspend'. He is on Autopay and just had his plan renewed 2 days ago.  If he suspends his service mid-cycle, when he reactivates it, does it just resume where he left off with whatever data & minutes are left on his plan with a new renewal date, or does it start new cycle?


When it comes to the plan minutes and data amounts, those will reset assuming that the current plan expires during the suspension (depends of length of time for the suspension).

will13am
Oracle
Oracle

@gfawley , if your husband will be away for less than 28 days, the suspension will do nothing.  Moreover, suspension will affect rewards in the next renewal.  So the impact could potentially be more than losing 28 days.  It might not be worthwhile doing the account suspension.  

Meow
Mayor / Maire

He already paid for the next month. Just remove autopay and in 28 days account will be suspended. Since he is coming back way before 90 days of suspension, just pay renewal then and keep going.

No point of suspending account NOW as he will not get a cent back for not using service.

dust2dust
Mayor / Maire

If the account does not have a balance to pay for the plan then you don't need to suspend it. Toggle off the pre-authorized payment option if he's going to be away for more than the remaining 28 days. If he returns after that 28 days then he will need to make a full payment for the plan and a new 30 days will start. If he returns before that 28 days then toggle it back on again and the plan will renew as normal.

hTideGnow
Mayor / Maire

HI @gfawley   no, there is no point to suspend the account mid cycle.  You won't get the money back or when you resume, you won't get that half of the cycle back

 

As long as you have no money in Available Fund, just disable Autopay. 

If you have money in Available Fund, then you need to manually suspend your account to avoid PM using the available fund to renew (would be wasted)

 

Make sure you reactivate the plan before 90 days after first day of suspension.