Purchased LD add one but still can't call LD

[EvlPnut]

I purchased a 400min LD add on before my old LD add on was fully used up. Old add on is up, new add on shows on my account under the add ons but I still can't make LD calls.

[CS_Agent]

Hello Rockdaddy22,

Thank for your feedback. 🙂

Don't hesitate to contact us if any concern or questions.

Cheers

Abdoulaye

[Rockdaddy22]

First time I'm seeing this survey, I like it 🙂

[CS_Agent]

Hi EvlPnut,

You're welcome. 🙂

As the part of the Customer Service Experience, I am inviting you to fill the following survey:https://telus.eu.qualtrics.com/jfe/form/SV_6tzYQ56VOqX4teZ

Cheers

Abdoulaye

[EvlPnut]

Solved thanks

[Rockdaddy22]

Please update us when everything is solved if you don't mind.

[CS_Agent · Accepted solution]

Hi EvlPnut,

Thank you for reaching out to us.

In order to assist you, please send to us a Private Message.

Cheers

Abdoulaye

[will13am]

Send a private message to the moderator team and have them look into it.  They can be reached via private message using this link.