03-31-2025 08:46 AM - last edited a month ago by computergeek541
I thought it was asking for my pin for the phone not the sim entered the wrong pin 3 or 4 times now have a puk lock how to get the puk code?
03-31-2025 10:03 AM
Find your PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot.
Caution! If the PUK is entered incorrectly 10 times in a row, the SIM card becomes unusable.
03-31-2025 08:52 AM
You need to send a private message to the customer agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-31-2025 08:50 AM
@Shaddowclaw
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM" open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6 **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.
