Public payment vouchers

[Gutterbhoy]

Public payment vouchers…. I just got a payment voucher from7-Eleven I tried entering it at the store using *611 it said the pin wasn’t valid and half the time *611 doesn’t work anyways but went home and tried on the Internet at the public mobile my self service page and it still didn’t work waited an hour still didn’t work tried all night still didn’t work the next day still didn’t work so I go back to the store they say contact Public mobile and every time I try entering it it says it’s not valid who do I talk to to get this fixed 

[Chalupa_Batman]

Hi @Gutterbhoy 

Please note that sometimes vouchers can take up to 24 hours to be active. I do know when you purchase them at Shoppers Drug Mart, they are active within the hour. The last time I purchased one from 7-11 it took several hours. Something like 10 hours or so. I know it's hard but please wait up to at least 12 hours before you reach out to a CS Agent to look into this.

[AK32]

If you have paid for a voucher and tried both website and *611 and it doesnt work i would contact PM directly here and tell them your situation:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Gutterbhoy  have you tried using the Public Mobile App? You can download it to your phone and try that way.

If you try again via website make sure you clear cache or go incognito mode first.

If all else fails, you can ask agents for help.  I don't know what they will say.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html