Public needs to set up a better way for people to access accounts when they have more than 1 phone

[Loraine]

Impossible to get necessary help

[CountyDownIeUk]

Come on folks....how about a lending hand. 

@Loraine has not been here much. 

[softech]

@Loraine have you open the ticket yet? you check your Community inbox?

if you checked and no reply, I would open ticket again, at least private message them again

[Loraine]

Been trying for over 24 hrs to get help

[Yummy]

What would you suggest?

Currently one account one email one customer. If you are handling multiple accounts I do not see a big deal to log off/log on.

[Outdoorsman]

@Loraine 

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@Loraine wrote:

Impossible to get necessary help

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@Loraine hello I disagree with you , it is very easy to get help either here in the community for most things or through a cs agent for account issues,the problem is learning to maneuvre through this online system it takes awhile to get used to, if you are having an issue with your account not setup properly 

you need the help of a service rep if simon won't work for you use option 2 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[kaytus]

@Loraine That is the way is it—one phone # per email account.

[softech · Accepted solution]

@Loraine   Public mobile My Account system is one account login (one email address) for one single phone line.  So, if you have multiple lines, you will need to have different email address to login 

If you are unsure which email you used for your other lines, please open ticket with PM support as suggested on your other thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help/m-p/902973/highlight/true#M6172...