Public mobile support not responding after several days

[Louisignan]

I contacted public mobile several days ago and still have not gotten any response. I’ve never had to wait this long. I just need my membership renewed earlier. I ran out of data and cannot keep buying add on’s. I really need help and they are not getting back to me. I don’t know what to do. 

[Louisignan]

Yes, I already upgraded the plan and am already at 100GB per month

[computergeek541]

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@Socrates8567 wrote:

You really don't need customer service for that. You can always purchase a new plan that's a bit more than you're paying now. Presty, more data. 

edited...  go into the app, to go manage sub. see what plans are there that will suite your needs

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The customer likely wants to keep the same plan.  A customer support agent is needed.

[Socrates8567]

You really don't need customer service for that. You can always purchase a new plan that's a bit more than you're paying now. Presty, more data. 

edited...  go into the app, to go manage sub. see what plans are there that will suite your needs

[Louisignan]

I did yesterday and heard nothing back 

[softech]

@Louisignan 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Louisignan 

there were lots of tickets in the past week.  But we heard many got their issues resolved.  Please message them again now and they will get back to you