Public mobile phone purchased

[Lou9]

I purchased a ‘great’ Samsung 9 phone a few weeks ago. Currently, it is not charging. How do I exchange it? 

[hTideGnow · Accepted solution]

HI @Lou9   Has it been over 30 days?

If within 30 days, maybe return it and buy a new one, kind of like extending that one year warranty

If more than 30 days, then PM will arrange for exchange for fixing with your local store.

Open a ticket with message CS Agent (Chatbot way might still be broken):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[kb_mv]

@Lou9 You will need to contact a customer service agent.

You can contact them one of 2 ways.

1. Open a ticket through the automated ticketing system (faster response time) by clicking the chat bubble located at the bottom right of this page or ---------->Click Me<---------- ;

2. Contact them through direct messaging at the following link (note this way may take longer for a response);

---------->Click here<----------

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

More info contained here: https://www.publicmobile.ca/en/nb/get-help/articles/phone-warranty-returns-repairs