@mehrafsa
@mehrafsa wrote:
Two months ago, I referred two people to public mobile. I am a close friend, and I also helped them activate their SIM card. We copied and pasted the referral code from my account in the activation process.
Long story short, there were no rewards after weeks, not for me, not for them. Then I tried to get support help, obviously using Simon and then a PM to support. Then I received the answer that only referred person could PM support for following up the rewards. They tried this several times, and when we got to the step where they were asked to submit a ticket, they received a 404 error. Last month they tried over five times, and every time, the same 404 error. They tried with different laptops and even phones for both accounts. Whenever trying to submit a ticket, they receive a 404 error. So there is no way to claim the rewards. How could this just be an accident or glitch in the system? I guess it is just intended for people to give up on claiming their rewards.
@mehrafsa - that is frustrating. Especially if the ones you referred are not as astute as you. Meaning, you seemed to have no issue submitting tickets to CSA either by SIMon Chatbot or Private message, so that's good and doesn't see the issue.
But, you are right, the referee needs to be the one to submit the ticket for any missing. And if you are trying to help them submit tickets because they are having issues, that could be challenging.
There is likely a way to claim these rewards, in this case, it may just need some persistence from your referees (maybe with your assistance ?).
If this was a referral (and new sign up) from December than was this also under that current promotion where you receive $5 for 6 months?
This may also involve some straightening out with CSA.
edit - oh yeah, thanks @Anonymous , disregard that refer-a-friend comment (now striked out above), not referred in the promotional time period, shucks.
