Public mobile customer transferring phone to new public mobile customer

[Cameron998]

I am a current public mobile customer and I have given my iPhone 5s to my Mother. I have set up a public mobile account for her and obtained a PM SIM card and set up an account for her. I receive a “sim not supported “ message saying Public Mobile is not a supported carrier. Can anyone help me resolve this issue?

[Tav]

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@Cameron998 wrote:

Powered on and off. Card reinserted. Still receive message. 

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Have you tried the lost/stolen phone trick or adding a $1 to your account? Sometimes this sort of jumpstarts the service into working.

For the lost/stolen phone trick you login to the self serve area and report the phone as lost/stolen. Turn the phone off. Wait 10 minutes. Report the phone as found and then turn the phone back on again.

If this doesn't work you can make a payment to the account of $1.

[Cameron998]

Powered on and off. Card reinserted. Still receive message. 

[Cameron998]

Public mobile is the last carrier. 

[Cameron998]

Thanks for your rapid responses.

Public Mobile is the last phone carrier. 

I have powered the phone off and on again. 

Still get sim not supported message. 

[Tav]

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@ooakosiryan wrote:

It sounds like you need to unlock the phone. You can do this for free by contacting the last service provider the phone was under.

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I read this as the phone had been being used on Public Mobile. Perhaps the OP can clarify.

[ooakosiryan]

It sounds like you need to unlock the phone. You can do this for free by contacting the last service provider the phone was under.

[Murco]

@Cameron998

 Did you power on and off and re-insert the Sim card ?