Public Points Expire??

[ipro31]

Hi,

Do Public Points Expire?

Since the 4G plans do not come with Unlimited Reduced Speed Data I'm planning to have the points sit and build up for emergency data bucket redemptions.

[softech]

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@Freckles wrote:

I have not used my points for over a year but when I went to use them today I only had 1/3 of what I should have had. I do think they expire. 

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@Freckles Public points do not expire

It could be just browser cache issue.  Try login. My Account again using Incognito mode and see if it shows what you expected. Also check the rewards transactions history to confirm 

[ipro31]

Hi @Freckles 

Contact customer service to verify just to confirm what happened. Let me know what they say after checking your rewards account 🙏👍

[Freckles]

I have not used my points for over a year but when I went to use them today I only had 1/3 of what I should have had. I do think they expire. 

[ipro31]

Hi @softech 

Yes, I would only redeem for data if it's truly emergency and I need. I don't see myself needing it often but this is good. Thanks.

@Handy1 

I plan to maintain minimum $15 or $30 worth of points just in case for emergencies. Anything extra I might redeem toward credits off the bill I'll see.

Thanks!

[Handy1]

@ipro31  You can . But in all honesty. Myself once I had 15 points I would redeem  it for $15 off my bill . Not letting too many points add up incase you decide to ever leave . For a better offer . Then you would forfeit those unused points . So use while you get ‘em I think 

[softech · Accepted solution]

@ipro31 no, points won't expire

and remember, all data add-on for Canada now has a 30ndays expiry, so, only redeem when you need