02-07-2017 08:27 PM - edited 01-05-2022 01:42 AM
Solved! Go to Solution.
03-10-2017 01:41 PM
Agree. I received a call from a Koodo employee, saing PM is out of business. I find it very strange and confusing.
02-16-2017 08:28 PM
02-16-2017 03:07 PM
Well this is interesting. If I switch to kudo am I on a contract. This nice thing about PM is no contract. The offeer says I may be able to get a phone fo $0. That usually means a contract. I also got a notice that my legacy plan-- $40 unlimited Canadian talk and text and 1 Gig is going up by $3. So much for grandmothered rate plan. I get mixed messages from this offer and honestly don't know what to do. I am an old PM call centre veteran.
02-10-2017 10:20 AM
my heart sank when I read the first post ...
oh well false alarm back to doing nothing. 🙂
02-10-2017 09:56 AM
02-10-2017 09:53 AM
I guess what's bothering me is, why now? PM got rid of their phone booth and customer care a while back. Had they had said, back then, you can switch to whoever, I understand. I never had any use for the call center customer service. Didn't even know it existed untill I read your post. Out of the blue I'm getting text and phone call to switch. I'm not mad or anything. It is like you go to your favorite restaurant and the owner tells you "You should really go to the other restaurant next door. We are not going out of buisness, we still have the same food you like at same affordable price but please switch to the other restaurant. Don't ask, I can't say much". CONFUSING.
02-09-2017 08:48 PM
@Zakki wrote:What is a legacy plan? I've been with PM for 7+ years. Does that make me a legacy plan holder? Am I being shown the door for sticking with PM? Have I overstayed my welcome?
It just means that you are on an old price plan that is not eligble with the Public Mobile rewards system. Those old plans were the ones that were offered when Public Mobile first switched over to using sim cards and customers on them are eligible to receive call centre customer service.
02-09-2017 08:47 PM
@Zakki wrote:What is a legacy plan? I've been with PM for 7+ years. Does that make me a legacy plan holder? Am I being shown the door for sticking with PM? Have I overstayed my welcome?
If you're on a plan offered before Jan 2015, you are a legacy customer.
If you transferred to new public mobile plans, then you're not. But you should get the loyalty rewards for being with Public Mobile for over 5 years.
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02-09-2017 06:39 PM
What is a legacy plan? I've been with PM for 7+ years. Does that make me a legacy plan holder? Am I being shown the door for sticking with PM? Have I overstayed my welcome?
02-08-2017 11:41 AM
Are the Koodo reps lying, or just making it up, as a non truth, because they don't know why.
How many times have I in a previous life not known all the reasons behind a store promotion, and hadn't been given all, or any for that matter, of the related information. Managers tell supervisor info, supervisors pass on what they remember or think is important to staff, and staff "fill in the blanks" when questioned.
Sounds like school yard 'telephone' game.
02-08-2017 07:58 AM
02-08-2017 12:05 AM - edited 02-08-2017 12:06 AM
@Rambo wrote:
I spoke to a Koodo Sales Agent at the specified store and they stated that they're doing this so that PM customers can lock in there plan forever due to PM phasing out.
That's a good one by the salesperson. No one here really knows if or when Public will be phased out. I'm sure the higher ups and Telus have casually discussed it, as well as many other topics, but that doesn't mean anything is going to happen. In theory, Telus could (hypothetically) close the brand in the next couple of years, or they could keep it running for the next 50. But that's the case with any brand, so why worry about it? What makes the salesperson's story funny is the fact that only Public Mobile customers who are on legacy plans were contacted with these offers. If there were currently any truth to Public closing down, likely all customers, without exception, would have been notified and reached out to with incentives to switch to Koodo.
02-07-2017 10:07 PM
I also received this, 2x
Once via email
other via Txt my Mama received as she assumed my legacy plan
Poaching between carriers, so awkward
02-07-2017 08:49 PM
02-07-2017 08:39 PM - edited 02-07-2017 08:40 PM
Public Mobile is NOT going out of business anytime soon. They are partnering up with koodo to move Legacy/Pioneer/Grandfathered users to koodo so they can still have access to stores and phone support.
More details in this post: http://productioncommunity.publicmobile.ca/t5/Discussions/Received-a-text-from-Public-Mobile-about-K...
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02-07-2017 08:36 PM
@Rambo I do not see PM phasing out. I think the correct way to look at this is Telus would like to be able to eliminate phone support for legacy PM plans and the way to do this is to get them to go to koodo on the same plan and be able to still have phone support. That way PM can get rid of the phone support it has for its legacy plan holders. So Telus wins both ways they keep the customer and eliminate a service they have to provide on PM. Customer wins they can go to Koodo get same plan and be able to get support in kiosks and on the phone.
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02-07-2017 08:35 PM