I guess what's bothering me is, why now? PM got rid of their phone booth and customer care a while back. Had they had said, back then, you can switch to whoever, I understand. I never had any use for the call center customer service. Didn't even know...
What is a legacy plan? I've been with PM for 7+ years. Does that make me a legacy plan holder? Am I being shown the door for sticking with PM? Have I overstayed my welcome?
