Public Mobile not working,today??

[AndrewOstrowski]

not working,not available today?

[computergeek541]

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@AndrewOstrowski wrote:

after rebooting it works now, thanks

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self solution removed

[AndrewOstrowski]

after rebooting it works now, thanks

[hairbag1]

Pockets of outages being reported in and around Calgary. Shouldn't be extended outage though.

https://istheservicedowncanada.com/status/telus/map

[hTideGnow · Accepted solution]

HI @AndrewOstrowski 

You see anything in your area?

https://www.telus.com/en/on/outages?linktype=ge-footer

You checked My Account and your account is Active?

Did you try to reboot your phone?

Try changing your network to 3G Only (some devices call it WCDMA only or HSPA Only)

And if you have another phone around, try it with your PM SIM

if none of those works, open ticket with PM CS agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AndrewOstrowski]

message on the phone says:  "Mobile network not available" after dialing

[BKNS27]

@AndrewOstrowski 

Lots of outages in the West Coast and Alta.

Pin down on the map to see if it includes your area.

If not outage in your area, try the SIM in another phone to see if it is an outage,the phone issue or your account is Suspended.

[AndrewOstrowski]

Calgary

[RossN]

@AndrewOstrowski where are you located there may be an outage,anything else work? text data?

[AndrewOstrowski]

CELL

[BKNS27]

@AndrewOstrowski 

Do you mean your account or cell signal?

Where are you located? Maybe an outage in your area.

Check map:

https://istheservicedowncanada.com/status/telus/map 

[AndrewOstrowski]

make a call, it says Public Mobile is not available

[RossN]

@AndrewOstrowski not working well what are you trying to do?