07-22-2022 04:22 PM
Have been a PM member for several years but only getting $1 off per month identified as “loyalty”. Is there an issue here?
Solved! Go to Solution.
07-22-2022 05:51 PM
Thanks! Looks like it is only 19 months (based on “pre-authorized payments” to date indicating 38).
07-22-2022 05:36 PM
Could you show us a screenshot?
If it shows 6 (with PM for 6 years) so you are with PM since 2016?
07-22-2022 05:26 PM
@afralick it shows $6, theb according to that this is only around you 18 months here. You joined around Jan/Feb 2021???
or you have suspended for couple months during this time??
07-22-2022 05:25 PM - edited 07-22-2022 05:26 PM
Your start date (anniversary day and month anyway) is also shown in discover points as I mentioned earlier. You should have a rough idea of what year you started.
Adding, then that would suggest you've been here about a year and a half.
07-22-2022 05:23 PM
Loyalty pays shows 6 but that is cumulative to date since enrolling. Monthly loyalty reward indicated $1/mo
07-22-2022 05:22 PM
The amount of credit/month is the number of years you are with PM.
When did you activate and created your account?
Contact a CS_Agent if not.
07-22-2022 05:21 PM
Will have to check files for welcome email.
07-22-2022 05:19 PM
Don’t have access currently to original signup documents but am reasonably sure it has been longer than two years.
07-22-2022 05:17 PM
Still on old rewards.
07-22-2022 04:51 PM
@afralick Since you only still have $1 Loyalty, It should be easy to confirm.
If you login to My Rewards site
https://www.publicmobile.ca/myrewards
Go to History page, What amount showing for Loyalty Pays? Let us know what you see
07-22-2022 04:48 PM - edited 07-22-2022 04:49 PM
07-22-2022 04:34 PM
If you still have your welcome email from here then that is the date you signed up. You can also log in to the rewards page and click on discover points (don't click join!!) and scroll down to see the Anniversary points every year heading and your sign up date will be there. Don't click join!!
07-22-2022 04:24 PM
HI @afralick exactly how long you have been with PM ? If you are with PM for less than 24 months, and more than12, then yes, $1 is right
if you have suspended your account for couple months here and there, PM will delay it by those months before moving you in the $2 loyalty range
Maybe, you can also confirm how long you have been receiving $1 as well
07-22-2022 04:24 PM - edited 07-22-2022 04:27 PM
do you open new points rewards or you still on old rewards.
Edit: do you have refer a friend rewards
autopay rewards,
loyalty rewards,
use browser from computer, clear cache and cookies and use one page inPrivate mode,
to Login Page and check out it.