Public Mobile doubled my monthly subscription payment

[ConstantM]

Public Mobile doubled my monthly subscription payment without advising me.

[ConstantM]

I didn't need mobile internet because I had the 2nd SIM, I was on roaming with an European company, much cheaper than any Canadian companies. Shame on you, Canadian mobile phone companies!

[ConstantM]

I changed the plan....

[ConstantM]

screenshots are from My Account..

maybe you re right, PM spam

[Phil_Adelphus]

@ConstantM   I don't think they would force you to change but you can certainly get a better deal now, for example $25 with 1GB of data (assuming you have been paying $30 for 500MB).  Best to contact support as already suggested.

[ConstantM]

same on Chrome, Edge and Brave...

[softech]

@ConstantM if you have the $15 plan, that's 4x. 

But no worry, It is just a system glitch, PM never just move people to different plan or price increase without sufficient notice, and this is no way a price increase

please message support and engage them for investigation 

[ConstantM]

payment screenshot....

[ConstantM]

I copied the image from my account....
I had a very old plan. Looks like Public Mobile is forcing me to change plan but please let me know first…

[Phil_Adelphus]

@ConstantM   Is this supposed to be a plan of $30 for 500MB that you've been on for some time, because there are much better plans than that now.

[esjliv]

@ConstantM - your plan should not be changed without you doing something to change it first.

What does your payment history say? Were you charged correctly?

Click the little circle refresh button to see if that clears up anything.

[Meow]

WHERE did you get this 'offer'? Through email? SMS from PM?

Confirm again what exactly subscription do you have!!!
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[softech]

@ConstantM the plan details was not right anyway.  $60 would not be just 500Mb

  Please login again using Incognito mode and check once again.  Or message support to confirm

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[mojorising]

You might want to click on refresh on your browser or use another browser and see if it still shows that.

[BKNS27]

@ConstantM 

It looks like spam from PM so don’t click on Change Subscription.